Privacy Policy
Last updated: 12 October 2026
This policy explains the handling of personal information through www.kingjoyforge.com and related business enquiries. It does not replace any separate privacy information provided for a particular service or contract.
1. Who to contact
Kingjoy Forge Co., Ltd. operates this website under the Kingjoy Forge brand and is responsible for the personal information it handles through the website and business enquiries. Our manufacturing contact is based in Nanpi, Cangzhou, Hebei, China. For a privacy question or to exercise a privacy right, contact our team at sales@kingjoyforge.com or +86 188 0173 5065. Please use “Privacy request” in the email subject.
2. Information collected
- Information you provide: your name, business email, company, telephone or WhatsApp number, country, product interests, quantities, project requirements, quotation details and messages. Depending on the form, this can include an address or postal code, preferred video-call time, and drawings or other files you upload.
- Technical and security information: IP address, browser information, referring page, request identifiers, submission timestamps and information used to prevent spam, duplicate submissions and abuse.
- Website usage information: pages visited, visit time, approximate country and a pseudonymous visitor identifier. The website also uses third-party analytics as described below.
Required fields are marked in the relevant form. Without the contact details and requirements needed for your enquiry, we may be unable to respond. Other details can be omitted where the form allows. Do not submit payment-card information, identity documents, sensitive personal information or another person’s data unless it is necessary and you are authorised to do so.
3. Purposes and legal bases
We use enquiry information to answer questions, provide requested product information, prepare quotations, arrange video calls and discuss samples, customisation and orders. We use security information to protect the website and investigate misuse; usage information helps us understand website performance.
Where the GDPR or similar legislation applies, processing may be based on steps taken at your request before entering a contract, performance of a contract, legitimate interests in handling business enquiries and protecting the website, applicable legal obligations, or consent where it is required. Business-contact processing on behalf of a company may rely on legitimate interests rather than a contract with the individual contact. The applicable basis depends on the purpose and circumstances, and does not remove your rights.
You can object to direct marketing or ask us to stop optional follow-up messages using the contact details above. An enquiry is not permission for unrelated marketing.
4. Cookies and third-party services
The website uses technical cookies for form security and temporary form-status messages. The management area also uses authentication cookies. Blocking essential cookies may affect these functions.
The website includes OKKI/Xiaoman analytics, Cloudflare Turnstile anti-spam verification, Google Maps, externally hosted Google Fonts, and YouTube video features where present. Some third-party resources load when the page is visited; video content can load when activated. These providers may receive your IP address, browser information and interaction information, and may use their own cookies or similar technologies. Following a WhatsApp or other external link opens a separate service.
You can manage cookies and third-party requests through your browser settings. These controls may not prevent every form of collection. If you prefer not to use a website form or embedded service, contact us directly by email. For provider information, see Cloudflare’s privacy policy, Google’s privacy policy and WhatsApp’s privacy policy. Contact us for information about the analytics service used on this website.
5. Access to and sharing of information
Business enquiries may be accessed by the sales and operational staff handling your request and by service providers supporting website hosting, email delivery, customer relationship management, security and analytics. Data may also be disclosed where required by law or necessary to address a legal claim or security incident. If an order requires a logistics or other service provider, relevant information may be shared for that purpose.
External services operate under their own terms and privacy information. Please review those before using them.
6. Processing locations
Our business team operates in China. Information you submit may be accessed or processed in China and in the countries where our hosting, communication and third-party service providers operate. These countries may have different privacy laws from your country. Contact us for details of the processing locations and safeguards applicable to your enquiry. Applicable data-protection rules may require additional safeguards for international processing.
7. Retention
Retention depends on the purpose and the information involved: an enquiry may remain relevant while a quotation, project, order or business relationship is active; transaction records may need to be retained for applicable tax, accounting or legal requirements; records relevant to a dispute or security incident may need to be retained until the issue is resolved. You can ask us to explain the retention period or criteria applicable to your records and request deletion where available.
The first-party traffic-event database is configured to expire individual events after approximately 90 days. This is not a 90-day deletion promise for enquiries, email, security logs, backups or third-party analytics. Backups and providers may follow different retention schedules.
8. Security
The website uses HTTPS and form-security controls. Enquiry attachments are stored outside the publicly served image directory. No internet service or email transmission is completely secure. Send only information necessary for the enquiry, and contact us if you believe information has been disclosed incorrectly.
9. Your rights
Depending on the law that applies and the circumstances, you may request access, correction, deletion, restriction of processing or a portable copy of your information. You may object to processing based on legitimate interests, and to direct marketing. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.
Email sales@kingjoyforge.com with your request. We may ask for proportionate information to verify your identity and locate the relevant records. We will respond within the deadlines required by applicable law and explain any lawful restriction. You may also complain to the data-protection authority in your country; contacting us first is not a condition of that right. Information about EU rights is available from the European Commission.
10. Changes and scope
This business website is not intended for children. The date at the top identifies the latest version of this notice. Material changes to how information is used will be addressed as required by applicable law. If you have questions about a specific enquiry or service, please contact us.